emotional labor
Labor Abuse: A Different Kind of High School Senior Year
On Nov. 19, just four days shy of his 18th birthday, Lee Min-ho’s heart stopped. He had been lying unconscious in a hospital in Jeju Island since the fatal accident on Nov. 9. Lee was working alone in a beverage factory as part of his high school occupational training.
Dear Customer, I Love You: Emotional Labor at South Korean Call Centers
One call center is bringing back its old greeting: “Dear customer, I love you.” The needlessly romantic phrase appeared in mid 2006, but was put to an end in little more than two years after accusations that forcing call center workers to address callers “with love” constituted “emotional